Privacy Policy

K9 Heaven

Effective date: 2 July 2026

K9 Heaven ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit https://k9-heaven.pages.dev, contact us, or use our services. We handle personal information in accordance with the Privacy Act 2020 and the Information Privacy Principles.

Who we are

K9 Heaven is a business based in Auckland, New Zealand. If you have any questions about this policy or about how we handle your information, you can reach us at info@k9heaven.co.nz or 09 123 4567.

What information we collect

We only collect personal information that we need to provide our services and run our business. Depending on how you interact with us, this may include:

• Contact details you give us, such as your name, email address, phone number and physical address.
• Job and enquiry details, such as the work you are asking about, the property or site involved, and any notes you provide when you request a quote or book a job.
• Communications between you and us, including emails, messages, and records of phone calls.
• Payment and billing information needed to invoice you and process payment for work we carry out.
• Website usage information, such as your IP address, browser type, the pages you view and the time you spend on them, collected automatically through cookies and analytics tools (see our Cookie Policy).

We do not collect more information than we need, and we do not collect sensitive information unless it is necessary for a specific job and you have provided it to us.

How we use your information

We use your personal information to:

• respond to your enquiries and provide quotes;
• arrange, carry out and follow up on the work you have asked us to do;
• communicate with you about your job, appointments and account;
• invoice you and process payments;
• keep records required for our business and any legal or tax obligations;
• improve our website and services; and
• send you information about our services where you have asked us to, or where you would reasonably expect it.

We will not use your personal information for any purpose that is unrelated to the reasons above without first letting you know or obtaining your consent where required.

Cookies and analytics

Our website uses cookies and similar technologies to help the site work properly and to understand how visitors use it. Analytics tools may collect aggregated, mostly non-identifying information about site usage so we can improve the experience. You can control or disable cookies through your browser settings. For full detail, see our Cookie Policy.

Disclosure of your information

We do not sell your personal information. We will only disclose it where it is necessary and appropriate, including to:

• staff and contractors who help us carry out the work you have requested;
• service providers who support our business, such as accounting, payment processing, website hosting and email providers, who are only permitted to use the information to provide their service to us;
• a third party where you have asked us to, or have given your consent; and
• a government agency, regulator or other party where we are required or authorised to do so by law.

Where we use service providers based overseas, we take reasonable steps to ensure your information is handled with protections comparable to those required under the Privacy Act 2020.

How we store and protect your information

We store personal information securely and take reasonable steps to protect it from loss, misuse, unauthorised access, modification or disclosure. This includes physical, electronic and procedural safeguards appropriate to the sensitivity of the information.

We keep personal information only for as long as we need it for the purposes set out in this policy, or for as long as we are required to keep it to meet our legal obligations. When we no longer need it, we take reasonable steps to securely destroy or de-identify it.

Your rights to access and correct your information

Under the Privacy Act 2020, you have the right to:

• ask us whether we hold personal information about you;
• request access to the personal information we hold about you; and
• ask us to correct that information if you think it is wrong.

To make a request, contact us at info@k9heaven.co.nz or 09 123 4567. We will respond as soon as we reasonably can and within the timeframes required by law. There is generally no charge to access your information, although in some cases a reasonable charge may apply. If we decline a request, we will tell you why.

Making a complaint

If you are not happy with how we have handled your personal information, please contact us first at info@k9heaven.co.nz so we can try to put things right. If you are still not satisfied, you have the right to complain to the Office of the Privacy Commissioner (www.privacy.org.nz).

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will always be available on our website, and the effective date at the top shows when it was last updated.

Contact us

If you have any questions about this Privacy Policy or your personal information, please contact:

K9 Heaven

Auckland, New Zealand

Email: info@k9heaven.co.nz

Phone: 09 123 4567

Website: https://k9-heaven.pages.dev